WORK EXPERIENCE

Los Angeles Department of Water and Power (Los Angeles, CA)
July 2024 - July 2025
IT Student Professional Worker
  • Provided front-line IT support and ticket triage during the organization's Workday system launch, ensuring timely resolution of user-reported issues.
  • Delivered in-person technical support addressing questions and troubleshooting issues related to entering time, system access, time approval, and other Workday functionalities.
  • Tested and implemented a new dashboard and format for documenting project processes.
  • Improved project management site for stakeholders by adding an FAQ section.
  • Assissted in leading a project to transition from VPN connections to VDI to enhance security.
  • Generated detailed reports for company's IT major and guided projects, providing insights and data analysis for supervisors utilizing Smartsheet, Power BI, and Excel.
  • Recorded meeting minutes for project syncs and weekly meetups with the IT department.
USC Advanced Games Project (Los Angeles, CA)
August 2024 - May 2025
Lead Usability Researcher (Game: Donuts!)
  • Led usability research/testing for a year-long game development project (Donuts!) with a 50+ member cross-functional team.
  • Executed weekly Rapid Iterative Testing and Evaluation (RITE) sessions to gather user feedback and identify usability issues, communicating directly with Design, Art, UI/UX, Engineering, and Narrative teams.
  • Revamped the game's tutorial by translating user feedback into actionable improvments, enabling new players to consistently master basic tricks, complete deliveries, and understand core objectives.
  • Developed and mainted a playtesting schedule alongside the Lead Producer and Director
  • Delivered biweekly presentation on usability progress ("State of UX") to faculty and peers.
Step Up Tutoring (Los Angeles, CA)
January 2023 - December 2024
Step Up Scholar / Leadership Program
  • Provided online tutoring to 3rd - 7th grade students in core mathematics and english from under-resourced communities, primarily Black and Hispanic, across 3 different schools.
  • Delivered homeworked assistance and personalized academic support, using assessments to determine student needs.
  • Supported literacy development through guided reading session using ReadWorks.
  • Enhanced math learning using interactive tools such as EEDI and Nearpod.
  • Fostered social development by incorporating warm-up and close-out activities.
T4 Boba Tea (Los Gatos, CA)
August 2020 - August 2022
Barista
  • Collaborated with 2-3 team members in a fast-paced environment, preparing various drinks and food items, and communicated with customers.
  • Assisted in training new staff on drink preparation techniques, store procedures, and customer service best practices.
  • Monitored and restocked inventory of ingredients and supplies.

SKILLS

EDUCATION

University of Southern California
Los Angeles, CA
Bachelor's of Science, Computer Science
Expected Graduation: May 2025
Dex Image
Major Coursework
Cumulative GPA: 3.8
Course Name Grade Units
Introduction to Artificial Intelligence A- 4.0
Advanced Games Project A- 4.0
Introduction to Internetworking B+ 4.0
Design and Construction of Large Software Systems A 4.0
Applied Python A 2.0
Computer Aided Modeling for 3D Product Design A 2.0
Introduction to Operating Systems A- 4.0
Software Engineering B+ 4.0
Cross-Platform App Development A 4.0
Full-Stack Web Development A 4.0
Introduction to Computer Systems A 4.0
Introduction to Algorithmns and Theory of Computing B+ 4.0
Principles of Software Development A- 4.0
Data Structures and Object Oriented Design A 4.0
Programming in Python A 2.0
Discrete Methods in Computer Science A- 4.0
Introduction to Embedded Systems A 4.0
Introduction to Programming A 4.0
Advanced Writing A 4.0